Quality assurance and improvement
We are proud to be a learning organisation, which continually seeks to improve our services, and to assure ourselves of their quality and compliance with relevant regulations and laws.
Quality is monitored through regular inspections and audits, client feedback, quality and performance dashboards, and clinical quality scorecards. Information about our quality and the improvement actions constantly being undertaken in response flows directly from ‘ward to Board’, so that we have confidence in our service at every level.
Assurance is first sought at clinic level through Local Integrated Governance Meetings, then at regional level through Regional Integrated Governance Meetings, corporately through the Quality Sub-Committee and the Executive Management Team, and finally at board level through the Integrated Governance/Assurance Committee and the UK Divisional Board. The UK Divisional Board is a subset of the MSI Reproductive Choices Board, and has ultimate responsibility for the organisation. Quality improvement is also overseen by the various expert groups that report into our Quality Sub-Committee, including the Clinical Effectiveness Group, Safeguarding Group, Medicines Management Group, and Information Governance Steering Group.
These groups ensure that our service is safe and effective, that we protect clients and their information, and that we adhere to best practice, regulatory frameworks, and the law. Our expert groups, our leadership, and our dedicated staff more broadly all consist of highly skilled, experienced, and committed professionals.