London, 20th November 2019
Marie Stopes Leeds has been rated as Good overall by the Care Quality Commission (CQC). A significant feature of the report is the first ‘Outstanding’ domain rating for a service within our sector, following an inspection earlier this year.
The report from the CQC, the independent regulator of health and adult social care in England, rates the organisation on five criteria: Safe; Effective; Caring; Responsive and Well-led’ – and awarded the Leeds centre a ‘good’ rating in every category, with ‘well-led’ rated as Outstanding.
Richard Bentley, Managing Director of Marie Stopes UK said:
“This is an impressive achievement and testament to the hard work of our team in Leeds. Our mission is to provide the highest quality abortion care and we are extremely proud that this has been reflected in the CQC’s report. A massive thank you to everyone involved for their passion and commitment to providing the very best care for every client we see.
“This report continues Marie Stopes UK’s impressive track record, with Good ratings at all our other centres which have been inspected by the CQC so far, including Maidstone, Essex, West London, South London and Manchester. We are looking forward to building on this success in 2020 and providing Outstanding care for everyone who needs us.”
Compassion and kindness
The report praised team members for treating clients with compassion and kindness, respecting their privacy and dignity and taking account of their individual needs.
It highlighted how the service planned care to meet the needs of local people, took account of patients’ individual needs and made it easy for people to give feedback.
Team members understood the service’s vision and values and how to apply them in their work. They felt respected, supported and valued and were proud of the organisation as a place to work.
The CQC identified areas of outstanding practice, including:
A systematic approach was in place to work with other organisations to improve care outcomes. The service sought to influence care within its sector positively and demonstrated commitment to seeking out new models of care to influence and educate future patients, local partnerships and wider external stakeholders.
Leadership, governance and culture were used to drive and improve the delivery of holistic person-centred care. There was strong collaboration, teamwork and support and a common focus on improving the quality and sustainability of care and patient experiences.
Find the full CQC Report here: https://www.cqc.org.uk/sites/default/files/new_reports/AAAJ5657.pdf