All of our clinics are open as usual for face to face appointments (for both abortion and vasectomy services).

At-home abortion pills service is available.

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Other services

Find out about our vasectomy, contraception, and counselling services.

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Who we are

We're the leading independent provider of sexual and reproductive health services in the UK.

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MSI UK abortion clinic blue door with gold handle

Contact us

Call our advice line to book your consultation: available every day, 7AM to 8PM. We are here for you.

Connect with MSI Reproductive Choices

Our services are appointment only, give us a call to book your consultation: our booking line is available 365 days of the year, 7AM to 8PM.

If you feel like you’re experiencing any problems – either physical or emotional – after the treatment, we’re here to help. We have a dedicated aftercare line, available 24 hours a day.

Our Phone Lines


England, Scotland and Wales: 0345 300 8090

International: +44 (0) 1454 457 542

Dedicated Aftercare Line: 0345 122 1441


There are also a number of other ways you can get in touch with our team including online forms, social media and email. Find out more about contacting our team below.

FAQs and contact form

At this link you can check out some FAQs . If you can't find what you need, there is an option to fill out a contact form. We endeavour to reply within 48 hours. Please be reminded that appointments can only be made by telephone.

Your comments and compliments

How to give us your feedback

Your opinion and suggestions are extremely important to us. We will make sure your comments are directed to the appropriate team, and reviewed as part of our commitment to continually improving our services. We monitor and audit all responses, and produce an annual report. All feedback will be anonymous. 

There are a number of ways to give us your feedback: 


Client questionnaire

This will be given to you before leaving our centre or clinic.

Call us

Please call us and let us know your feedback. 

  • England, Scotland and Wales: 0345 300 8090
  • Northern Ireland: 0333 234 2184
  • Ireland: 1 800 200 374
  • International: +44 345 300 2352

Email us

Please email to let us know your feedback.

Please note that if you're GP or a healthcare professional and want to refer one of your patients you will need to email:

NHS Choices

You can leave a review of our services on NHS Choices:

Can I request my information?

As a client, you can request access to, or copies of your health record(s), this includes scans or personal data we hold as part of your records. The right of access, commonly referred to as 'Subject Access', gives individuals the right to obtain a copy of their personal data as well as other supplementary information. Click on the link to read more about how you can make a 'Subject Access' Request (SAR) and fill out a form.

MSI Reproductive Choices support office

We welcome those who'd like to find out more about MSI Reproductive Choices to get in touch with our support office.

For general information, enquiries and tenders you can contact our office by phone, post or social media. We will do our best to respond to all enquiries as soon as possible.

If you're looking for more information about working with us, we suggest visiting the careers section of the website.


020 7636 6200


MSI Reproductive Choices
1 Conway Street
Fitzroy Square

Social media

Facebook: @MSIchoicesUK

Twitter: @MSIchoices

Instagram: @MSIchoices

Linkedin: /MSI Reproductive Choices UK

Making a complaint

How to make a complaint

If you would like to make a complaint about any aspect of the service or care you have received, there are a number of ways to do so:

  • Client questionnaire 
  • Call us 
  • Write to us
  • Contact your local CCG or NHS England 

Client questionnaire

This will be given to you before leaving our centre or clinic.

Call us

Please call us and let us know that you wish to make a complaint.  

  • England, Scotland and Wales: 0345 300 8090
  • Northern Ireland: 0333 234 2184
  • Ireland: 1 800 200 374
  • International: +44 345 300 2352

Your call will be transferred to the treatment centre within working hours to speak with the Manager or a Supervisor. A record will be made of your complaint and the Manager or Supervisor will investigate with the team members concerned.  

Depending on the nature of the complaint you may be asked to put this in writing, for ease of investigation. If your complaint cannot be resolved at the time of the initial telephone call you will be contacted either by telephone, or in writing, once the investigation has been completed. 

Write to us

Your complaint will be handled by the Head of Customer and Quality Services, who will begin an investigation with the relevant centre or clinic Manager. A written response will be sent to you. We aim to respond within 20 working days. 

Please address your letter to:  

Head of Quality and Customer Services  

MSI Reproductive Choices

1 Conway Street 

Fitzroy Square 

London, W1T 6LP 


Alternatively, you can send an email to: 

If you are not satisfied with the response you receive, you can appeal within 20 working days of the final written response sent to you. All case notes will be reviewed and we will send you a response.   

Contact your local CCG or NHS England

This will form part of an NHS complaint process. You can get details for your local clinical commissioning group from your local authority or you can find them online at: