Coronavirus COVID-19 Guidance

COVID-19 Guidance: we are open as usual and here if you need us

All of our clinics are open as normal for face to face, telemedicine, medical or surgical treatments, including vasectomy. Our priority is continuing to deliver care to the clients who need us, for both abortion and vasectomy services.

Unless we have contacted to tell you otherwise, please be assured that your appointment is going ahead as normal. We will keep this notice under regular review and will publish any updates on this page (last updated on 13 February 2023).

How to get in touch

Our phone lines are currently very busy so you may be on hold for longer than expected, but please rest assured we are here for you and doing everything we can to respond as soon as possible.

Please note that our booking line is available every day of the week, 7AM to 6PM.

How to contact us:

• Use our live webchat, available Monday to Friday 8AM to 6PM and Saturday and Sunday 8AM to 4PM, to ask us any questions, from advice and treatment options to how to CANCEL an appointment.
  
• If you want to make a booking, please note that we now have a “Book online” form available at this link: we will review your data and get back to you within 48 hours with the exact date and time of your appointment.
  
• If you’ve had treatment with us and want to speak to one of our nurses: please call our dedicated aftercare line, available 24 hours a day, every day of the week including weekends: 03451221441.

Your experience in our clinics

Our services are booking-only, all clients go through a screening process prior to arrival at the centre. Please read the information below on what to expect when visiting one of our clinics for your appointment.

• You can attend your appointment with one person: following new government guidance on reducing social distancing, our clients are now allowed to attend their appointment with one other person, who will be asked to wait in our waiting areas.  
• Face covering: as per latest UK Health Security Agency’s “Infection prevention and control guidelines” we are now advising our clients, visitors and MSI UK staff that mask wearing is no longer mandatory. Should you become unwell with COVID-19 or other respiratory infection symptoms prior to attending this appointment, you must contact us to reschedule. You will not be allowed into the centre if you are unwell, and a risk assessment will be taking place at the centres on entry. 
• Arranging childcare: unfortunately, you won’t be able bring any children into the centre with you. This is to be as sensitive as possible to others who may be in the waiting areas. Because of this policy we do not have facilities for children in our centres. Please make sure you ar
  • Please note that as some of our centres may be within a GP practice there may be babies/children in shared waiting rooms.

COVID-19 symptoms or other respiratory infections

Prior to attending your appointment, please ensure you read the list of symptoms of COVID-19, flu and common respiratory infections below. If you are experiencing any COVID-19 symptoms or other respiratory infections listed, you must contact us to re-arrange your appointment – a risk assessment will be taking place at our clinics on entry:  

•  continuous cough  
•  high temperature, fever or chills  
•  loss of, or change in, your normal sense of taste or smell  
•  shortness of breath  
•  unexplained tiredness, lack of energy  
•  muscle aches or pains that are not due to exercise  
•  not wanting to eat or not feeling hungry  
•  headache that is unusual or longer lasting than usual  
• sore throat, stuffy or runny nose  
• diarrhoea, feeling sick or being sick 

In our clinics, there are screens at reception and many hand hygiene units around the building as well as signs throughout the building reminding staff and clients alike to maintain social distancing -where possible- and informative posters about spread of disease and how to prevent it.