Coronavirus COVID-19 Statement

COVID-19 Guidance: we are open as usual and here if you need us

All of our clinics are open as normal for face to face, telemedicine, medical or surgical treatments, including vasectomy. Our priority is continuing to deliver care to the clients who need us, for both abortion and vasectomy services.

Unless we have contacted to tell you otherwise, please be assured that your appointment is going ahead as normal. We will keep this notice under regular review and will publish any updates on this page (last updated on 18 November 2020).

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Our clinics are considered a “low-risk centre” for COVID-19 as clients go through a screening process prior to arrival at the centre

Our services are booking-only, so all clients accessing our clinics have booked their appointments with our call centre, during which they are risk-assessed appropriately following the NHS and Public Health guidance. Should they answer yes to any of the questions, they will be asked to either call again in 15 days if the symptoms have diminished, or provide us with proof of a negative test prior to booking.

Response to new four-week England lockdown

We are still open and here for you.

In response to recent government announcement of a second national lockdown we want to reassure all of our clients that we will continue to support you in accessing our healthcare services.

These measures do not impact our clinics as we are providing an essential medical service. You are allowed to leave your home to visit our clinics.

However, during this time, we encourage our Clients accessing early medical abortion care services opt for telemedicine, if eligible, where your treatment and aftercare can be delivered remotely in the comfort of your own home, removing the need to travel.

Your experience in our clinics

To keep all clients and team members safe, we have had to reduce the footfall within our centres: clients are asked to attend the clinic by themselves so we can encourage social distancing, and we have removed half of the chairing in waiting areas to allow for the distancing to happen therein. There are screens at reception and many hand hygiene units around the building.

Furthermore, we have signs throughout the building reminding staff and clients alike to wear a facemask, maintain social distancing where possible and informative posters about spread of disease and how to prevent it. PPE is being worn in our clinics by staff members in client facing areas.

Brand-new TELEMEDICINE service - At Home Abortion Pills

Following initial screening, a phone consultation and all necessary safeguarding checks, eligible women will be able to take both sets of abortion pills at home WITHOUT attending a clinic.

learn more about at home abortion pills

Our Vasectomy Services are up and running

Our vasectomy services have been up and running since 11th May 2020 in most areas. GPs are invited to refer using their normal referral process to ensure their patients have access to our Vasectomy service. We are happy to receive referrals from any GPs referring from areas were services have not yet re-commenced. In some of our vasectomy centres clients may be asked to wait in their cars outside of the premises until they are called in for their appointment.

How to receive your abortion pills by post

Dr Yvonne Neubauer is MSI Reproductive Choices UK's Associate Clinical Director: she is passionate about delivering safe abortion care to all pregnant people considering this option.

In this video she explains how the new "At home abortion pills" service works, how to receive your pills by post, and how to get in touch with us if you would need to.

Our network of over 60 clinics will also remain open for anyone who is not eligible for this option and needs, or prefers, to attend a clinic to receive face-to-face care.

You can self-refer

Remember that you don't need a GP referral to access our services. You can call our advice line 24 hours a day, everyday.

The Prime Minister has made a statement about stricter social-distancing measures to prevent the spread of COVID-19, including the closure of some workplaces – these closures do not impact our abortion care clinics as we are providing an essential medical service.

You ARE allowed to leave your home to visit our clinics.

MSI Reproductive Choices, the NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.

Please ensure you follow the latest government guidance at this link.

FREQUENTLY ASKED QUESTIONS

We have collected some frequently asked questions to ensure all of our clents know what to do in specific circumstances.

What do I do if I come in to contact with someone who has a confirmed case of coronavirus prior to my appointment?

You will need to self-isolate and rebook your appointment after establishing you are no longer symptomatic: please follow the latest government guidance at this link;
If you are over 18 weeks pregnant, please call us to prevent delays to your treatment;
Upon arrival at the clinic we will also complete Covid-19 sympton checks.

What do I do if the clinic is closed on the day of my treatment.

We have a UK wide briefing daily to keep up to date with the public health guidance and will amend our guidance in line with their recommendations. If any changes in guidance affects your appointment with us, we will contact you to make alternative arrangements.

What do I do if I’ve got a high temperature and new continuous cough, shall I still come to my appointment?

You will need to self-isolate and rebook your appointment if you have a high temperature and new continuous cough (coughing for more than an hour or 3 or more coughing episodes in 24hours please follow the latest government guidance at this link. If you do not have a high temperature and/or a new continuous cough then you will be risk assessed prior to your appointment;
If you are over 18 weeks pregnant, please call us to prevent delays to your treatment;
Upon arrival at the clinic we will also complete COVID-19 symptom checks.

What do I do if my appointment is moved to another location, will you pay for my travel?

If this is the case, we will offer you an appointment at the closest location to you.

TO KNOW MORE

For more information and advice please follow the latest government guidance at this link.

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Coronavirus COVID-19 Guidance