Coronavirus COVID-19 Guidance

Your experience in our clinics

Our services are booking-only, all clients go through a screening process prior to arrival at the centre. Please read the information below on what to expect when visiting one of our clinics for your appointment.

• You can attend your appointment with one person: following new government guidance on reducing social distancing, our clients are now allowed to attend their appointment with one other person, who will be asked to wait in our waiting areas.  
• Face covering: please note that UK Health Security Agency’s "Infection prevention and control guidelines" (available at this link) remain in place across all healthcare settings, including the use of face masks for staff and face coverings for all clients and physical distancing of at least one metre.  Please do remember that if you bring a companion they will need to bring and wear a clean face covering on entering the premises. 
  In our clinics, there are screens at reception and many hand hygiene units around the building as well as signs throughout the building reminding staff and clients alike to wear a facemask, maintain social distancing where possible and informative posters about spread of disease and how to prevent it. 
• Arranging childcare: unfortunately, you won’t be able bring any children into the centre with you. This is to be as sensitive as possible to others who may be in the waiting areas. Because of this policy we do not have facilities for children in our centres. Please make sure you arrange childcare. 
  • Please note that as some of our centres may be within a GP practice there may be babies/children in shared waiting rooms.